Privacy Policy

This Privacy Policy explains how Golisimo Casino (“we”, “us”, “our”) collects, processes, and safeguards your information when you access our website, register an account, or use any of our casino, live casino, or sportsbook products (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the use of your data as described here. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Services immediately.

1. Data Controller & Contact

The data controller responsible for your personal data is Golisimo Casino. If you have any questions or requests concerning this Privacy Policy or your personal data, you may contact our support team via the contact options provided on the main Golisimo Casino website.

2. Information We Collect

We may collect and process the following categories of information:

• Account information – name, username, date of birth, email address, residential address, phone number, and account credentials.
• Verification data – copies of identification documents, proof of address, payment method ownership information, and other KYC/AML documentation where required by law.
• Payment and transaction data – deposit and withdrawal history, selected payment methods, and related billing details (processed via secure payment providers).
• Usage data – gameplay activity, login history, device identifiers, IP address, browser type, operating system, and referring URLs.
• Communications – records of your contact with our customer support, complaints, live chat transcripts, and email correspondence.
• Marketing preferences – your choices about receiving promotional emails, SMS, push notifications, and in‑account messages.

3. How We Use Your Information

Your personal data may be used for the following purposes:

• Account creation and management – setting up, verifying, and maintaining your player account, including password recovery and account security.
• Providing gaming and betting services – processing bets, settling winnings, maintaining game history, and ensuring fair play.
• Payment processing – processing deposits and withdrawals through trusted payment providers and satisfying anti‑fraud obligations.
• Legal and regulatory compliance – satisfying KYC/AML requirements, responsible gambling duties, and other obligations under applicable laws and licensing conditions.
• Security and fraud prevention – monitoring activity to detect and prevent fraud, abuse, bonus misuse, money laundering, and account compromise.
• Customer support – responding to your queries, complaints, and requests in a timely and documented manner.
• Marketing and service improvement – sending tailored promotions (where permitted), analyzing performance of our products, and improving the overall player experience.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds, depending on your jurisdiction:

• Performance of a contract – to provide you with the Services under the Terms and Conditions.
• Legal obligations – to comply with applicable gambling, anti‑money laundering, counter‑terrorist financing, and responsible gaming laws.
• Legitimate interests – to protect the integrity of our platform, prevent fraud, and improve our products, where such interests are not overridden by your rights.
• Consent – for specific activities such as certain marketing communications, where we ask for and rely on your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate our website, remember your preferences, and measure the effectiveness of campaigns. You can manage or disable cookies in your browser settings; however, some features of the site may not function correctly if certain cookies are disabled.

6. Data Sharing and Transfers

We may share your data with carefully selected third parties, including:

• Payment processors, banks, and financial institutions.
• Identity verification, fraud‑prevention, and AML/KYC service providers.
• Game providers and platform partners enabling casino, live casino, and sportsbook products.
• Marketing agencies and analytics providers acting on our instructions.
• Regulators, law‑enforcement bodies, and other authorities where required by law.

Whenever data is transferred outside of your home jurisdiction, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual data‑protection clauses or other recognized transfer mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to satisfy our legal, regulatory, and reporting obligations. This may include keeping certain records for a number of years after your account is closed, as required by gambling and anti‑money laundering regulations.

8. Your Rights

Subject to applicable law, you may have the following rights regarding your personal data:

• Access – request a copy of the personal data we hold about you.
• Rectification – request correction of inaccurate or incomplete information.
• Erasure – request deletion of certain data, where we have no continuing legal basis to retain it.
• Restriction – request that we temporarily limit processing of your data in specific circumstances.
• Objection – object to processing based on legitimate interests or to receiving direct marketing communications.
• Data portability – request that certain data be provided in a structured, commonly used, and machine‑readable format, where technically feasible.

To exercise any of these rights, please contact us via the support options listed on the main Golisimo Casino website. We may need to verify your identity before responding to your request.

9. Responsible Gambling & Vulnerable Players

Protecting vulnerable players is a core component of our regulatory obligations. Information collected through responsible gambling tools (such as deposit limits, self‑exclusion, or cooling‑off periods) may be used to monitor play, enforce your limits, and ensure that we support responsible gameplay in line with licensing requirements.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, logging, secure network architecture, and regular security reviews. No system is entirely immune to risk, but we continuously work to maintain a robust security posture.

11. Third‑Party Links

Our website may contain links to third‑party sites, apps, or services. We are not responsible for the privacy practices or content of those third‑party properties. We recommend that you review the privacy policies of any external sites you visit via our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, or how we operate our Services. When we make material changes, we will take reasonable steps to notify you, such as publishing a prominent notice on the website or contacting you via email or in‑account message.

13. Contact & Complaints

If you have questions about this Privacy Policy, wish to exercise any of your rights, or would like to raise a concern about how your data is handled, please contact our support team via the channels listed on the Golisimo Casino website. You may also have the right to lodge a complaint with your local data‑protection authority.

Last updated: 16 March 2026